FAQ
Frequently Asked Questions About Matilda Macleod
Who is Matilda Macleod? Tell us a little about the company.
Founded in Los Angeles, Matilda Macleod creates functional and stylish furniture that adds a unique touch to any space. Our designs are focused on innovation, quality, and sustainability, blending artistic creativity with practicality.
Where else can I buy Matilda Macleod products?
In addition to purchasing from our website at www.MatildaMacleod.shop, our products are available through independent retailers in the United States, Canada, and select international locations.
Do you have inventory? When do you ship?
Most items are in stock at our Los Angeles warehouse, availability varies, but most items can be customized. Once payment is received, we ship within 48 hours.
Are your products suitable for outdoor use?
Yes, our products are suitable for outdoor use. For environments exposed to the elements, we recommend stainless steel products to prevent rust.
What is your design process?
We love design, and we do all of our design in-house. Our design process involves careful planning, creative brainstorming and rigorous prototyping. We strive to perfectly blend art and functionality, ensuring that each piece is both beautiful and practical. Sustainability is also a core principle of our design philosophy, guiding our material selection and production methods.
Can you make custom products?
Yes, we offer a custom product design service. For more information and to discuss your specific needs, please contact us at Support@MatildaMacleod.shop.
What materials are the seat cushions made of?
We offer two standard material options: Sunbrella outdoor fabric and vinyl. If you would like to use a different material, we accept COM (customer-owned material) orders, but the price will be higher.
What is the recommended care for outdoor items placed in harsh climates?
If the piece is placed outdoors in inclement weather, we recommend storing it in a moisture-proof space. If the piece is exposed to moisture, we recommend wiping it with a dry cloth.
Are Matilda Macleod products BIFMA certified?
Yes, all Matilda Macleod products are certified by the Business and Institutional Furniture Manufacturers Association (BIFMA).
What is the weight capacity of Matilda Macleod?
Our chairs can support up to three hundred pounds.
Where are your products made?
Our products are made in Asia and the United States, and we are constantly looking for new supply chains.
What are your ethical labor standards?
Our journey to ethical labor standards spans 14 years and is closely tied to the growth of our factory. The factory started as a small family business producing hangers, but as Matilda Macleod continued to grow, we grew together, learned skills, and formed partnerships that eventually became an important part of our production. We are proud of our strong workforce.
From the beginning, our factory employees have been more than just colleagues, they have been friends, full of kindness, care and dedication. The key to this journey is the lasting relationships we have built with them.
One memorable story is about our sample makers. Despite language barriers, there is a shared passion to bring design to life and the power of human connection.
We uphold ethical practices through an ongoing dialogue with factory owners to ensure that employees are of legal working age and enjoy excellent working conditions. This builds trust and transparency. Ultimately, our commitment to ethical labor is about respecting and trusting each other, creating a workplace where everyone is valued, and fostering a culture of integrity and care.
Are your products sustainable?
Yes, we prioritize sustainability in our production process. Matilda Macleod is committed to reusing any materials that may be used in the production process, such as excess metal, and has designed environmentally friendly packaging to maximize the packaging capacity of a single box of products.
Who produces the materials that Matilda Macleod uses for powder coatings?
Matilda Macleod's powder coatings are produced by DuPont and Tiger Coatings.
Are Matilda Macleod products free of volatile organic chemicals (VOCs)?
All Matilda Macleod products are VOC-free and certified by DuPont and Tiger.
Do you offer a trade program?
Yes! We offer a trade program for professionals in the design and construction industries. Please email Support@MatildaMacleod.shop for more details.
Do you charge sales tax?
If your order is shipped to California, we are required to collect sales tax.
Can you do a warehouse pickup?
Yes, we offer warehouse pickup for local customers. Please contact us to schedule a pickup time and for more details.
Do you ship internationally?
Yes, we do ship internationally. Please contact Support@MatildaMacleod.shop for more details.
What is the warranty on all Matilda Macleod products?
We offer a three-year structural warranty on all our products, which covers the quality of the materials used to manufacture the product. The warranty does not cover damage caused by improper use, surface deterioration due to environmental factors, normal wear and tear, and damage caused by faulty/lack of maintenance.
Will your items rust? What do you do about rust?
Our rust policy states that any rust on non-stainless steel products is not covered by our warranty. Customers can pay an upgrade fee to replace non-stainless steel products with stainless steel products, which can also be used in more severe environments for more than three years.
What is your privacy policy?
We take your privacy very seriously. Please refer to the privacy policy here for details.